Your technical services desk, in the same system as the hangar.
Mechanics ask from the task card. Engineers answer with a disposition and the approved data behind it. Repairs and alterations, engineering orders, the technical library and the inspection program live next to the aircraft records they change.
For the engineering and technical services teams of Part 135, 145 and 91K operators and repair stations.
Approved data: manufacturer data · answered in 2 h 10 min
One request, start to finish
No more questions lost in email or on a sticky note in the hangar. Every request has a number, a due time, a conversation and an answer that goes back to the job.
Ask
"Ask engineering" on any task card or work order fills in the aircraft, the card and the photos. Requests can also come straight from the Engineering workspace or the Admin and Mechanic flavors of the app.
Prioritize
AOG requests are due in 4 hours, urgent in 1 day, routine in 5 days. Engineers get an email, text or push; late requests are escalated.
Answer
A disposition with the approved data it rests on: approved repair, use as is, replace, refer to the manufacturer, not approved, or information only.
Close the loop
The answer shows on the task card and work order, the requester is notified, and the request stays on the aircraft's record for audits.
Everything the engineering desk works on
Repairs & alterations
Major and minor classification with the signed decision, approved data, instructions for continued airworthiness, weight and balance, equipment list and flight manual supplement, and a Form 337 filled from the record.
Engineering orders
Engineering orders and work instructions with signed revisions. Publish one as a task card template and the shop works from the approved version.
Damage map
Dents, cracks and repairs marked on a diagram of the aircraft, with the layout picked from its model and photos from the phone camera, so everyone sees the same history.
Technical library
Manuals and documents up to 100 MB with revisions and read-and-acknowledge, so you know who has read the latest revision. Documents link to Files.
Configuration status
The configuration of each aircraft in one place, so engineering, planning and the shop work from the same picture.
Inspection program
Program changes with the manufacturer's tasks mapped to your own task card templates, reviewed and approved before they reach Maintenance Due.
Interchangeability
Engineering-approved alternate parts, shared with Stores and shown on each part with what's on hand.
AD / SB review
New ADs every day, read by AI with the service bulletins they cite, and an applicability review queue by aircraft, engine and propeller.
Reliability
Defects per 100 flight hours by aircraft and by ATA chapter against the previous period, alert levels, repeat defects and component removals by part number.
What needs the desk today
- Open requests, AOG first, with the ones past due
- Alterations in work and those waiting for approved data
- Engineering orders waiting for a check or a signature
- Documents to read after a new revision
- Inspection program changes waiting for approval
- ADs to review and repeat defects to look at
Engineering in your pocket
The Admin and Mechanic flavors of the MRO Tracker mobile app, coming soon for iPhone, iPad and Android, carry Engineering with them: raise a request with camera photos, mark the damage diagram, open the library with its files, check engineering orders and see the Home tiles.
See Engineering with your own aircraft
We set up a demo organization with your fleet and walk your engineers and inspectors through a real request, an alteration and an engineering order.
Examples on this page use sample data.